What is Cognition360?

Marnel Catlett
Marnel Catlett
  • Updated

 

Cognition360 provides business intelligence on ConnectWise PSA data for MSPs looking to grow to the next level and become more profitable while doing it.

 

It highlights areas to improve operational and financial efficiency, uncovering both issues and their root causes with powerful trending and predictive analytics that drive better decision-making. Cognition360 helps MSPs streamline their service delivery and identify opportunities for profitable revenue growth.


WHAT PROBLEMS DO WE SOLVE?

The same ones your MSP is likely experiencing.

You are running a successful MSP and have moved beyond the early growing pains. However, you know in your gut that what’s got you here isn’t going to get you to the next level. As your business has expanded, you’ve brought on new people with new skill sets, and you’ve upgraded a lot of the early tools you had when you started, investing in powerful platforms and setting up systems that will set you up for future success.

 

Being data-driven has been key to moving your business ahead. You have a ton of information at your fingertips, like reporting on different aspects of your operations. But you’re looking for more than point-in-time data and reports — you need real insights that you can act on. Predictive analytics so that you can optimize what your teams are doing. You know where you were; you want to know where you need to be, so your organization becomes more efficient and more profitable and rises to that next level.

 

HOW DO WE SOLVE THOSE PROBLEMS?

We unlock insights hidden in your ConnectWise PSA ticket data by providing your MSP’s executive and operational leaders with useful, actionable information.

Cognition360 provides this information in the form of powerful, rapid reporting. Our reports lead you to the true root cause of issues and uncover opportunities for growth.

 

WHAT CAN I DO WITH COGNITION360?

Here are some places to start.

  • Boost customer profitability with trend analysis on your MRR agreements — compare targets vs actual performance over time.
  • Track and manage technician time to get more efficient — spot recording errors or dig into categories like productive time, billable time, and invoiced time.
  • Ticket lifecycle reports that change the service desk conversation with clients — identify the real reasons ticket resolution delays occur.

All this is in here so you can stop just going with your gut and become data driven. See what’s moving your MSP ahead, and what’s holding you back.

  • Get deep visibility into the profitability of projects, services, add-ons, and customer agreements.
  • Dashboards to keep what’s important top-of-mind for your teams.
  • Profitability reporting that actually drives profitability — quickly achieve at least a 10-15% increase in profitability.


Our Top Ten reports are a great place to start.

If you’re not a ScalePad Partner, reach out and our team will be in touch to show you around. If you are, contact your ScalePad Partner Success Manager directly with any questions or to see a demo. We’re always happy to answer any questions you may have.