How to get Support
We provide prompt support to ensure timely communications and responses.
Our Partner Support team is available:
-
Monday to Friday from 8 am to 5 pm PT
Support Portal: https://help.cognition360.com/hc/en-us/requests/new
Phone: +1-415-985-2895
Phone (EMEA): +44-20-3966-9102
How to connect with our Sales Team
Get in touch with us to learn more about Cognition360
Email: sales@cognition360.com
New feature request or report ideas
For new report suggestions or to request new features, please raise these requests through our community.
Also check out our latest releases in our Community Product Updates page
Accounts
Subscription Portal
Access this portal to manage your subscription, download invoices, update payment methods, etc.
Only the primary account holder may access this portal (typically this is the first user account created).
Email - accounts@cognition360.com
For questions about invoices, renewals, or payments. Contacting us here to reach our Accounting Department. We should get back to you within 24 hours.
Account Management
Email - accountmgr@cognition360.com
You can email your Account Manager directly: however, if you cannot reach them or are unsure who they are, send an email here. Your Account Manager will follow up with you within 24 hours.