The installation process of the C360 Windows Service is straightforward and is seamless 99.9% of the time. The article below explains some of the common issues when things do go wrong, and how you can deal with these.
Step 1: Open a copy of the Log File and locate the reason for the error.
Find and open the Log File.
The log file is called: ‘CompleteLog.txt’ in the Logs folder. The Logs folder will be in the location where the software was installed.
Locate the reason for the error by searching for the word "Error". Make sure to start searching at the top of the document or you may miss the instance (Search direction is set by default to "down")
Step 2: Find the error code in the Log File and update the config file as per the actions listed against issues below.
| Error Name | Error Description | Action Required to resolve error. |
|---|---|---|
| Database - Permission Error | Error 156, State: 1, Class: 15 | Please adjust permissions to 'db reader' |
| Database - Login Failed for user | Error 233, State: 0, Class: 20 | The password of the account has expired. |
| Database - Password Expired | Error 18488, State: 1, Class: 14 | Please set the password on the SQL Server account to 'not expire' |
| Other - System.OutOfMemoryException | ERROR DataTable Compare | Rename the current log file and save. Then stop and restart the service. |
| Login Failed for user | Error 18456, State: 1, Class: 14 | Please check the username and Password |
| Credential Error | Error 4060, State: 1, Class: 11 | Please check the database Username and Password |
| Incorrect SQL ServerName | Update Data Source= SQLServerName | Please update the ServerName in the config file. |
| Incorrect Database Name (ConnectWise Database) | Update Initial Catalog= cwwebapp_CompanyInitial | Please update the Database Name in the config file. |
| Incorrect Username | Update User ID = SQLUserName | Please update the username in the config file. |
| Incorrect Password | Update Password = SQLPassword | Please update the password in the config file. |
Step 3: Save the Config File.
From within whatever editor you used, save the Configuration file to the same location with the same name. (Replace the original file)
Step 4: Stop the Service.
Step 5: Start the service.
Step 6: Open the Log File (As explained in step 1)
Check the Log File to see if data is now flowing. If there are subsequent errors, please follow the guide above to correct those errors. You will need to scroll to the bottom of the log file to check if you are still seeing an error.
If the Log File is very big and you find it hard to navigate, feel free to delete the log file, then stop and start the service as explained in Step 5 above and then re-open the newly created Log File.
Step 7: Contact us to let us know that this step is completed.
We will check and confirm that the data is flowing.
Still stuck?
Please feel free to send us a copy of the log file through our support portal and we will set up a call to work through the issue or advise by reply