If you believe data is missing from a report, such as a Business Unit, Service Board, or an invoice number, please check your settings before engaging our Support Team.
Default Filters
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Open the report in question.
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Reset to the default filters: We have preset some filters on reports to exclude data that is typically not relevant.
If this resolves your issue:
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If you need to make a permanent change to the default filters for your entire company, please contact Support.
If this does not resolve your issue:
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Please send us a screenshot of the Cognition360 report with the issue.
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Include a screenshot of the missing data from your PSA.