Keep in Touch With Us!

IT Apps
IT Apps
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Support

Our Support Team typically works Monday - Friday in varied time zones.

 

Email - support@cognition360.com 

Send us an email to quickly create a Ticket for our Product Support team. Ask general questions, change how your reports look, request new features, or any other inquiries. Contacting us here will generate a ticket and you should get an auto response. If you do not get a response we are not receiving your emails, so please call us or submit a ticket here.

 

Phone - 866.959.8009

This line is answered 24/7 - however Cognition360 does not have call center support. Only use this if you can't reach us for some reason with the other methods.

 

Account

Subscription Portal - http://cognition360.chargebeeportal.com

Access this portal to manage your subscription, download invoices, update payment methods, etc.
Only the primary account holder may access this portal (typically this is the first user account created). 

 

Email - accounts@cognition360.com

Contacting us here will get to our Accounting Department. We should get back to you within 24 hours.

 

Phone - 866.959.8009

This line is answered 24/7 - however Cognition360 does not have call center support. Only use this if you can't reach us for some reason with the other methods.

 

Account Management

Email - accountmgr@cognition360.com

You can email your Account Manager directly, however if you cannot reach them or are unsure who that is send an email here. An Account Manager will follow up with you within 24 hours.