Our Partner Success Managers are responsible for handling account-related questions like managing your Cognition360 subscription status, update payment information, list authorized contacts, view and manage anything else related to your account with us and more.
You can contact your Partner Success Manager here: psm@scalepad.com.
They'll be your primary point of contact throughout this request, and will be in contact as soon as they can.

Thank you for your understanding here. We look forward to resolving your billing questions promptly.