We recommend the following training videos by department.  You can also find these in your Cognition360 Get Started App.

All Departments

Getting Started with the Essentials

Getting Started with Tips & Tricks

Dashboarding

Finance / Procurement

Financial Reports (April 2023)

Financial Reporting (April 2021)

Common Issues Reports

Agreement Profitability (Feb 2023)

Agreement Profitability (Oct 2021)

Profitability and Labor Billing

Procurement Reporting

Service Delivery

Ticket Management

Technician Efficiency reports

Benchmark Reports

Common Issues Reports

SLA Reporting

Projects / Professional Services

Project Reports (May 2021)

Project Reporting (May 2022)

Sales and Account Management

Sales Reporting

Agreement Management

Technology Business Review